Information Technology

IT Help Desk

The IT Help Desk is the central location for solving computer hardware/software problems for faculty, staff, and students. The Help Desk is open from 8:00 am to 8:00 pm Monday through Friday and is located at H9-100. You may call (323) 265-8700 or e-mail ithelpdesk@elac.edu or create an IT Work Order at http://ithelpdesk.elac.edu

Account Requests

• LAN (Windows)
• Email
• DEC
• SAP (HR)
• SAP (Procurement)

Computer Hardware

• Computer Purchases

Computer Software

• Software Purchases
• Software Recommendations

Email Services

• Email Problems
• Email Accounts

Login Problems

• SAP
• Windows/Email
• DEC
• ACE

Web Services

• Web Design
• 508 Compliancy
• Web Training
• Form Development
• Sharepoint
• WebCast

Wireless Access

• Wireless network for faculty and staff

Network Services

Application Development

Workshops
Technology workshops are held in the Teaching and Learning Center (TLC) at F5-105.

Security

VoIP (Voice over IP) Phones

Video Conferencing

Virus